Operations Manager, Elections Department - Dallas County, TX

Job Description

Supervises and coordinates elections operations. Performs supervisory and project management responsibilities. Coordinates the following operational areas: Voter Registration; Training; Mail Ballot; Voting Sites; and Logistics. Plans and conducts all functions associated with election operations of the department. Management Scope: Exempt and non-exempt full-time (26) and part-time/temporary election personnel during major elections.

Responsibilities

Supervises and coordinates elections operations. Develops project plans in MS Project or similar project management tool. Coordinates project tasks with other department staff or stakeholders. Performs statistical analysis and projections to determine the quantities of resources needed for the election. Coordinates project resources for operational teams. Supervises and monitors the execution of the plans developed for operational teams. Reports status and progress of the division’s tasks in the project as requested. Ensures compliance with applicable policies. Supervises staff work to ensure compliance; provides guidance to staff and develops and uses metrics to ensure proper execution of work. Reports to the Elections Administrator and Deputy Elections Administrator on the compliance of the team members with the established procedures. Maintains an accurate and up to date inventory of the assets managed by the team. Manages staff of the Operations Division. Establishes goals for employees. Supervises employees’ time, attendance and compliance with departmental polices (i.e. dress code). Writes performance evaluations and recommendations for developing staff. Provides corrective action as necessary. Develops and maintains standard operating procedures. Writes and reviews documents. Maintains and updates documents by incorporating changes, including but not limited to, any of the following: election laws, county policies, lessons learned from projects, technology used, IT requirements, etc. Develops and monitors the budget for the division. Determines the budgetary needs of the division and creates the budget request for each fiscal year. Ensures compliance by monitoring expenses throughout the year. Reports any deviations to the Executive team. Performs other duties as assigned.

Qualifications

Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Public Administration, Political Science, Logistics or Emergency Management, Supply Chain Management, Operations Management, or Business Management or in a job-related field of study. Four (4) years of work-related experience, including (2) years supervisory experience. Experience in the conduct of Texas Elections preferred. Special Requirements/Knowledge, Skills & Abilities: Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with managers, supervisors, other employees, vendors, other county departments, and the general public. Knowledge of computer equipment and software: Knowledge of inventory management software systems. Knowledge of election hardware and software vendors. Knowledge of call center management systems and software. Knowledge of asset management and tracking systems and software. Knowledge of voter registration data management. Knowledge of telecommunication voter information systems. Knowledge of poll worker scheduling and management software Physical/Environmental Requirements: Office and conditioned warehouse environment.

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